You should have been
taken to the Bitmoji app


Trying to edit your Avatar?

Open the Bitmoji app and tap the Edit Avatar button in the top-right.

Trying to create a Bitmoji Avatar?

Open the Bitmoji app and tap Log in with Snapchat.

Trying to link Bitmoji?

Open the Bitmoji app and tap Log in with Snapchat.

Trying to log in?

Open the Bitmoji app and tap Log in with Snapchat.

Try these steps:

  1. Scroll up on this page and tap OPEN on the right side of the Bitmoji banner.
  2. If you don't see the Bitmoji banner, go to the App Store and search for Bitmoji.
  3. Tap the OPEN button next to the Bitmoji app.
  4. Switch back to Snapchat and try again.

If that didn't work, try this:

  1. Scroll up on this page and tap OPEN on the right side of the Bitmoji banner.
  2. If you don't see the Bitmoji banner, go to the App Store and search for Bitmoji.
  3. Tap the OPEN button next to the Bitmoji app.
  4. Switch back to Snapchat and try again.

Still not working? Try this:

  1. Launch the Bitmoji app.
  2. Select Log in with Snapchat.

Note: You will need to create a new avatar if you previously unlinked Bitmoji.


What's causing this?

We use Apple’s universal links to switch between the Snapchat and Bitmoji apps. These links can fail for a variety of reasons, some within your control and some beyond your control.

If you’ve tried the steps listed above and are still experiencing problems, please email support email support email support email support.